PURPOSE: We are in the vocation of supporting and improving human life around the clock.

MISSION: Listening Ear offers hope and opportunity by listening to, supporting and advocating for people who need quality services and safe, affordable housing.

VALUES AND BELIEFS:

• We believe that the people we support are valued members of the community and that we should support their dreams to achieve employment, spiritual connection and social participation.
• We are committed to focusing on what people can do, the individuals freedom to develop a life plan, the authority to control relevant resources, the support to obtain dreams and goals and the opportunity to become a responsible citizen.
• We are committed to the highest standards of ethics and integrity, including protecting and advocating for the human rights of each person.
• We are responsible to the people we serve, to our employees, and to the communities. Our interactions with segments of the community; consumers, contractors, government and the general public, must reflect the high standards we profess.
• We are committed to quality management and improvement, consumer satisfaction and meeting or exceeding system performance benchmarks.
• We expect work and actions that benefit humanity.
• We believe our future as an agency rests squarely on the knowledge, imagination, skills, teamwork and integrity of our employees.
• We are committed to providing affordable services in accord with sound financial practices.
• We are committed to providing innovative services and creating an environment of continuous learning for our staff.